ADT Video Review

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PROS / ADT is the only service in our review that gives you unlimited cloud video storage.

CONS / The company seems to require an in-home assessment and credit check before it gives you any information about pricing or packages.

VERDICT / ADT has a good selection of sensors and cameras, but it doesn't reveal much information about its system on its website, which makes it harder to research than other companies.

If you were asked to name security companies, ADT would likely be one of the first to come to your mind. As the largest and oldest home security company in the United States, it has monitoring stations across the country and sells a variety of security devices and surveillance cameras. Most other home security businesses compare themselves to ADT because of this dominance. Though ADT has good security camera options, it isn't as transparent about its prices and packages as other home surveillance services.

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There is a reason why ADT ranks low in our review: It doesn't disclose information about its equipment pricing and security packages other than the equipment it offers. Other home security companies gave us this information in phone calls, live chats and emails. In contrast, ADT requires in-home assessments and credit checks in order to provide this type of information. We gave ADT partial credit in this area because we were unable to confirm our research directly with the company.

  1. This score indicates whether a company is easy to work with or not.
    Higher is Better
  2. 10 ADT
    70%
  3. 90%
  4. 2 Vivint
    65%
  5. 90%
  6. Category Average
    280.33%

ADT has one advantage over every other home surveillance camera system in our review: It offers unlimited cloud video storage as part of its security camera services, whereas the industry average is less than 1GB. You can keep as much security footage as you like, for as long as you like. ADT offers four security camera options that we confirmed based on documentation in the support section of the company's website. These cameras come in indoor and outdoor options.

Security camera service with ADT requires Pulse Video Service monitoring, which is a premium-level plan, so you'll have to pay one of the top prices to get a camera. The outdoor camera has a night-vision range of 25 feet, which is one of the lowest in our review. We could find no mention of pan-and-tilt cameras or image sensors in the ADT marketing literature. These are some of the best home monitoring camera options, because you can control pan-and-tilt cameras remotely to get better viewing angles, and image sensors take photos when they detect movement.

With ADT Pulse, you have control over your security camera system. This means you can turn on lights or integrate security cameras with motion sensors so that the camera records any movement detected during specific hours. You can verify that your children are home by setting the security camera to record motion from 3 p.m. to 4 p.m. on school days, for example. ADT's equipment is comprehensive, but the company does not publicly give details on its security packages.

ADT provides customer service by phone, email and live chat. If your cameras or detectors require repairs, you can schedule a repair technician to visit your home. Even with ADT's lifetime warranty, you pay for each maintenance visit, which is common in the home security industry, especially if you require frequent visits.

Summary

ADT requires a commitment to a credit check and an in-home assessment before it reveals its pricing and equipment package details. It has a decent array of home security cameras, but this lack of transparency makes it harder to research ADT and determine if it's the right service for your home and budget.

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